Returns & Refunds policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at one@1chicart.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at one@1chicart.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at one@1chicart.com

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Return Policy for Digital Art and Digital Items

At 1ChicArt, we strive to ensure our customers are satisfied with their purchases. Please review our return policy for digital items carefully:

Non-Refundable Items

All digital art and digital items are non-refundable once the download link has been provided.

This policy is in place to prevent misuse and ensure fairness to all our artists and creators.

Special Circumstances

In rare cases, we may consider a refund request if there is a technical issue or other exceptional reason.

To request a refund under special circumstances, please contact our support team within 7 days of your purchase.

Refund requests must include proof of purchase and a detailed explanation of the issue.

Eligibility for Refund Review

Incorrect item received (does not match the description or preview provided).

Unresolvable technical issues that prevent the use of the purchased digital item.

Any other case at the discretion of 1ChiArt.

Contact Us

Email: one@1chicart.com

Response Time: We aim to respond to all refund inquiries within 3 business days.

By purchasing digital items from our platform, you agree to this return policy. For further assistance, feel free to reach out to our support team.

Thank you for choosing 1ChicArt for your digital art needs!